Cognitive

Conversational Intelligence

Definition

Conversational Intelligence refers to the discipline of gathering, analysing and applying information related to conversational, producing insight that supports decision-making.

Application

Researchers, educators and HR teams apply conversational intelligence to assess and develop human capability.

Real-world example

Judith E. Glaser's Conversational Intelligence method is taught at HBS and used inside firms like Verizon to reshape leadership dialogue.

Tool status
App coming soon

A live tool is on the roadmap. In the meantime, explore the definition and application above.

Roadmap